AFTER THE STORM – ALFA CONTINUES TO SERVE POLICYHOLDERS
MONTGOMERY, Ala. — Alfa Insurance continues to work hard to serve policyholders hit by Monday’s tornadoes. As soon as it was safe, Alfa began to mobilize extra resources to handle claims, and adjusters were in the hardest hit areas within hours of the storm. By 4 p.m. today, Alfa had received 577 claims from the storm.
|Alfa policyholders Mark and Juliet Mullens accept a check from Alfa Adjuster Dan Headley Monday afternoon to help cover their temporary living expenses. The Mullens' home was heavily damaged when an apparent tornado ripped through the Paradise Valley subdivision northeast of Birmingham shortly before dawn that morning.|
Mark and Juliet Mullens were trying to salvage some of their belongings from their home in the Paradise Valley subdivision in the Clay-Chalkville area mid-afternoon Monday. They said they weren’t sure where to start.
Alfa Claims Adjuster Dan Headley made his way through the debris-strewn streets in their neighborhood to help.
“Everything we have is with Alfa,” said Mark. “We’re glad to see you.”
The Mullens have lived on San Marcos Drive for 32 years and have been Alfa customers most of that time. Their house received heavy damage from the storm, much of it caused by giant trees uprooted throughout their neighborhood. Their front lawn was covered with debris from their across-the-street neighbor’s home that was completely blown off its foundation.
After surveying the damage, Headley wrote the Mullens a check to help them with temporary housing and storage for their belongings. Alfa adjusters were also busy in Tuscaloosa and Chilton counties where heavy damage occurred.
Surveyors with the National Weather Service identified the tornado that tore through Paradise Valley as an EF3, with winds of 136 mph to 165 mph. They said two storms in Tuscaloosa County were EF3- and EF2-strength tornadoes that caused moderate to heavy damage.
”Nothing like this has ever happened to us.” Juliet said. “We just feel lucky to be alive. It’s amazing that no one on our street was killed. That’s not the case just a little ways from here.”
To report a claim, contact a local Alfa service center or call 1-800-964-2532. Policyholders also may file claims online at www.AlfaInsurance.com.
Policyholders are encouraged to make temporary repairs to their property to prevent additional damage and should save al receipts. Additionally, policyholders should only do business with reputable companies. For more updates, be sure to follow us on Facebook at www.facebook.com/AlfaInsurance, on Twitter at www.twitter.com/alfa_insurance, or check our website: www.AlfaInsurance.com.